FAQ
Do you offer payment plans or installments?
Yes. Pay over time options may be available at checkout when you choose PayPal as your payment method. Subject to approval.
When do you ship orders?
We ship Monday–Friday (excluding carrier holidays). Orders placed before our daily cutoff are typically processed and shipped the same business day. Orders placed after the cutoff ship the next business day.
What does “Next Business Day” mean (UPS)?
“Next Business Day” means the next carrier business day (Monday–Friday, excluding holidays). A Friday shipment with UPS Next Business Day typically delivers on Monday unless Saturday delivery is selected and available.
Do you ship on weekends or holidays?
We do not ship on weekends or carrier holidays. Weekend and holiday orders ship the next business day.
How long will delivery take?
Delivery time depends on the shipping method you select and carrier operations. Delivery estimates are based on the ship date, not the order date. Carrier delays may occur.
Do you ship to PO boxes?
No. We do not ship to PO boxes.
Can you ship to a hotel?
Yes, with limitations. Hotel shipping requires UPS Next Business Day. Include the hotel name, guest name, reservation name, check-in date, and delivery instructions at checkout.
My tracking says “Delivered” but I don’t have the package. What should I do?
Check your mailbox, front desk/mailroom, neighbors, and any alternate delivery locations first, then contact the carrier to confirm delivery scan details. If you need delivery confirmation by a person, select signature-required shipping when available.
My package arrived damaged. What should I do?
Photograph the shipping box before opening and contact us. If shipping insurance was not declined at checkout, we will assist with the claim process and reship when approved.
I received the wrong item, missing items, or damaged items inside the box. What should I do?
Inspect your order immediately. Report issues within 3 business days of delivery and email a photo of the full shipment contents next to the packing slip. Claims after 3 business days may not be eligible for replacement.
Do you accept returns or exchanges?
No. All sales are final. Exceptions are limited to shipping damage, missing items, or fulfillment errors reported within the timeframes listed in our policy.
Do you ship internationally?
Yes. Import duties, taxes, and customs fees are the buyer’s responsibility, and delivery timelines may be impacted by customs processing.
Do you accept returns after an order ships?
No. Once an order ships, it cannot be returned.
Can I cancel an order before it ships?
Yes. If you cancel before shipment, you may receive store credit or a 95% refund of the amount paid.
If I change my order before it ships and the total decreases, what happens?
You will receive store credit for the difference.
Are course registrations refundable?
No. Course registrations are non-refundable.
Can I transfer a course registration or use it as store credit?
Yes. Registrations may be transferred to a future course with a $150 administrative fee, or applied toward store credit.