Terms and Conditions

Refund and Return

  • If SDS cancels a course or fails to fulfill your order, SDS will issue a refund.
  • If you need to modify your order before it gets shipped, and the updated amount is less than the amount paid, you will receive a store credit.
  • If you wish to cancel your order before it gets shipped, you can have store credit or a partial refund of 95% of the amount paid
  • After your order is shipped, there are NO RETURNS.
  • If you wish to cancel your course registration, NO refunds will be given. However, you may transfer to future courses, and a $150 admin fee will be assessed. Alternatively, you may apply course tuition toward store credit.

Shipping

  1. ALL SALES ARE FINAL.
  2. SDS will NOT ship to PO Boxes. The only method that supports “hotel shipping” is UPS Next Business Day. Please enter detailed instructions obtained from the destination hotel before checking out.
  3. DELAYS: We usually process your order on the day when your order is received and drop it off at the earliest possible business hours. However, shipments might be delayed by the carrier due to unknown reasons. We cannot take responsibility for late shipments.  If you require the items to arrive before a certain date, you must assume the risk of late arrival, which is beyond our control.  
  4. MISSING PACKAGES: If the tracking status shows delivered but you can’t find your package, please ask your postman or neighbors.  To ensure receipt by a person, please purchase the signature required option. Click here to purchase the signature required option.
  5. LOST PACKAGES: SDS will reship via the original chosen shipping method ONLY IF the buyer purchased shipping insurance. Click here to purchase shipping insurance.
  6. CONTENTS: We videotape our packaging procedures for quality assurance and to ensure the integrity of the contents.  However, that does not guarantee 100% accuracy. Please inspect the contents IMMEDIATELY for any mistakes or damage. Please take a picture of the items alongside the packing slip we sent you.  We will NOT be able to replace missing items or damaged parts after three business days upon receipt without a picture of the entire shipment content. 
  7. INTERNATIONAL SHIPMENT DUTY FEES: You will be responsible for any fees imposed on the importation of the goods to YOUR Country by YOUR customs department for purchasing products from the US.