Shipping Guidelines and Policies

We understand the importance of receiving your order on time, to the exact address, and with the package containing everything you purchased. Many customers need critical supplies with arrival deadlines due to exigent patient cases or dental exams. We will process every order with attention to detail and ensure a timely arrival; HOWEVER, you must understand the following guidelines and policies. If you have any concerns or questions, please text us at 909-788-4087 or email for assistance.

  • Fast Shipping: We process and ship your order by 2:00 PM Pacific Standard Time Mondays to Fridays.
  • Back-Ordered: If we notify you that an item is back-ordered, please be advised that we will ONLY ship once it’s complete.  
  • Delivery Estimate: Depending on items’ availability, your chosen shipping method, the carrier’s operation hours, and most importantly, shipping exceptions and delays.

Terms And Conditions

  2. BACK-ORDERED: If there are any back-ordered items in your order, we will ship the entire order as soon as the back-ordered items are in stock.
  3. Stevenson Dental Solutions (SDS) will NOT ship to PO Boxes. The only method that supports “hotel shipping” is UPS Next Business Day. Please enter detailed instructions obtained from the destination hotel before checking out.
  4. DELAYS: We usually process your order on the day when your order is received and drop it off at the earliest possible business hours. However, shipments might be delayed by the carrier due to unknown reasons. We cannot take responsibility for late shipments.  If you require the items to arrive before a certain date, you must assume the risk of late arrival, which is beyond our control.  
  5. MISSING PACKAGES: If the tracking status shows delivered but can’t find your package, please ask your postman or neighbors.  To ensure receipt by a person, please purchase the signature required option. Click here to purchase the signature required option.
  6. LOST/DAMAGED PACKAGES: SDS will only reship lost or damaged packages via the original chosen shipping method if the customer did NOT opt out of purchasing shipping insurance during checkout.
  7. CONTENTS: We videotape our packaging procedures for quality assurance and to ensure the integrity of the contents.  However, that does not guarantee 100% accuracy. Please inspect the contents IMMEDIATELY for any mistakes or damage. Please take a picture of the items alongside the packing slip we sent you.  Without a picture of the entire shipment content, we will NOT be able to replace missing items or damaged parts after three business days upon receipt. 
  8. INTERNATIONAL SHIPMENT DUTY FEES: You will be responsible for any fees imposed on the importation of the goods to YOUR Country by YOUR customs department for purchasing products from the US.