Shipping Guidelines and Policies

Questions

Text 909-788-4087 or email shipping@stevensondentalsolutions.com

Processing and Ship Times

  • Orders ship Monday–Friday (excluding carrier holidays).
  • Orders are processed and shipped by 12:00 PM Pacific Time on business days.
  • Orders placed after the cutoff ship the next business day.
  • Weekend and holiday orders ship the next business day.

What “Next Business Day” Means (UPS)

  • “Next Business Day” refers to the next carrier business day (Monday–Friday, excluding holidays).
  • A Friday shipment with UPS Next Business Day typically delivers on Monday.
  • Saturday delivery is only provided when “Saturday Delivery” is selected at checkout and available for the destination.
  • Delivery estimates are based on the ship date, not the order date.

Examples:

  • Ships Friday via UPS Next Business Day → expected delivery Monday
  • Ships Friday with UPS Saturday Delivery (if available) → expected delivery Saturday

Backorders

  • If an item is backordered, we ship the order once all items are in stock.
  • If you need items by a specific date, contact us before placing your order.

Shipping Addresses

  • We do not ship to PO boxes.
  • Hotel shipping is limited and requires UPS Next Business Day.
  • For hotel deliveries, include the full hotel name, guest name,
    reservation name, check-in date, and delivery instructions at checkout.

Shipping Insurance Coverage

  • Shipping insurance covers only loss or physical damage that occurs while the package is in transit with the carrier.
  • Shipping insurance does not cover:
    1. Packages that have been confirmed as delivered by the carrier.
    2. Theft, porch piracy, or loss occurring after confirmed delivery.
    3. Packages misplaced, lost, or stolen after delivery at the shipping address provided by the customer.
    4. Deliveries made to unsecured locations when Signature Required service was not selected.
  • Once the carrier confirms successful delivery to the shipping address provided on the order, the shipment is considered fulfilled for shipping insurance purposes.

Limitation of Liability

  • Stevenson Dental Solutions is responsible for preparing and shipping your order to the shipping address provided at checkout.
  • Once the carrier has confirmed successful delivery, responsibility for the package transfers to the recipient.
  • We cannot be held responsible for theft, porch piracy, misplaced packages, or other events occurring after confirmed delivery.

Signature Required

  • Customers who are concerned about package security are strongly encouraged to select a Signature Required delivery option whenever available.
  • If Signature Required service is declined or not selected, the carrier may leave the package at the delivery address in accordance with its delivery procedures.
  • Stevenson Dental Solutions is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery.

Definition of Shipping Insurance

  • Shipping insurance is optional coverage that protects against packages that are lost or physically damaged while in the possession of the shipping carrier during transit.
  • Shipping insurance does not extend beyond the carrier’s confirmed delivery and does not cover theft, porch piracy, or disappearance of a package after delivery has been completed.
  • If shipping insurance was purchased and the carrier determines that the package was lost or physically damaged during transit, we will assist with the shipping claim process. Any replacement or reimbursement is subject to the carrier’s investigation and claim approval.

Delivery Estimates and Carrier Delays

  • Delivery times depend on item availability, shipping method, and carrier operations.
  • Carrier delays may occur and are outside our control.
  • If you need delivery by a specific date, choose an expedited shipping method
    and allow buffer time.

Missing Packages

If tracking shows “Delivered” but you do not have the package:

  • Check your mailbox, front desk, mailroom, neighbors, and any alternate delivery locations.
  • Contact the carrier to verify the delivery scan, GPS location, or proof of delivery.
  • Report suspected theft to your local law enforcement if appropriate.
  • If available, check any security camera footage around the delivery time.

Although we are happy to assist customers by opening a carrier investigation when appropriate, a package that has been confirmed as delivered is not considered a shipment lost in transit.

Shipping insurance applies only to packages that are lost or damaged during transit. It does not provide coverage for packages that are lost, misplaced, or stolen after the carrier has confirmed delivery.

Damaged Packages

  • If a package arrives visibly damaged, photograph the box before opening.
  • If shipping insurance was purchased and the carrier determines that the package was lost or physically damaged during transit, we will assist with the shipping claim process. Any replacement or reimbursement is subject to the carrier’s investigation and claim approval.
  • If shipping insurance was declined at checkout, replacement is not guaranteed.

Incorrect, Missing, or Damaged Items Inside the Box

  • Inspect your shipment immediately upon arrival.
  • Report missing, incorrect, or damaged items within 3 business days of delivery.
  • Email a photo of the full shipment contents next to the packing slip.
  • Claims submitted after 3 business days, or without the required photo,
    may not be eligible for replacement.

International Orders

  • Import duties, taxes, and customs fees are the buyer’s responsibility.
  • Delivery timelines may be impacted by customs processing.

Final Sale Policy

  • All sales are final.
  • We do not accept returns or exchanges.
  • Exceptions are limited to shipping damage, missing items, or fulfillment
    errors reported within the timeframes listed above.