Shipping Guidelines and Policies

Questions

Text 909-788-4087 or email shipping@stevensondentalsolutions.com

Processing and Ship Times

• Orders ship Monday–Friday (excluding carrier holidays).
• Orders are processed and shipped by 12:00 PM Pacific Time on business days.
• Orders placed after the cutoff ship the next business day.
• Weekend and holiday orders ship the next business day.

What “Next Business Day” Means (UPS)

• “Next Business Day” refers to the next carrier business day (Monday–Friday, excluding holidays).
• A Friday shipment with UPS Next Business Day typically delivers on Monday.
• Saturday delivery is only provided when “Saturday Delivery” is selected at checkout and available for the destination.
• Delivery estimates are based on the ship date, not the order date.

Examples:

• Ships Friday via UPS Next Business Day → expected delivery Monday
• Ships Friday with UPS Saturday Delivery (if available) → expected delivery Saturday

Backorders

• If an item is backordered, we ship the order once all items are in stock.
• If you need items by a specific date, contact us before placing your order.

Shipping Addresses

• We do not ship to PO boxes.
• Hotel shipping is limited and requires UPS Next Business Day.
• For hotel deliveries, include the full hotel name, guest name,
  reservation name, check-in date, and delivery instructions at checkout.

Delivery Estimates and Carrier Delays

• Delivery times depend on item availability, shipping method, and carrier operations.
• Carrier delays may occur and are outside our control.
• If you need delivery by a specific date, choose an expedited shipping method
  and allow buffer time.

Missing Packages

If tracking shows “Delivered” but you do not have the package:

• Check your mailbox, front desk, mailroom, neighbors, and any alternate delivery locations.
• Contact the carrier to confirm the delivery scan details.
• If you need delivery confirmation by a person, select a
  signature-required option when available.

Damaged Packages

• If a package arrives visibly damaged, photograph the box before opening.
• If shipping insurance was not declined at checkout, we will assist with the
  shipping claim process and reship when approved.
• If shipping insurance was declined at checkout, replacement is not guaranteed.

Incorrect, Missing, or Damaged Items Inside the Box

• Inspect your shipment immediately upon arrival.
• Report missing, incorrect, or damaged items within 3 business days of delivery.
• Email a photo of the full shipment contents next to the packing slip.
• Claims submitted after 3 business days, or without the required photo,
  may not be eligible for replacement.

International Orders

• Import duties, taxes, and customs fees are the buyer’s responsibility.
• Delivery timelines may be impacted by customs processing.

Final Sale Policy

• All sales are final.
• We do not accept returns or exchanges.
• Exceptions are limited to shipping damage, missing items, or fulfillment
  errors reported within the timeframes listed above.